SimplyUnite Connect

Connect has been developed to deliver greater access to tenant services for social housing occupants and providers. Our smartphone app, available both for iPhone and Android devices, provides tenants with a simple way to interact with their landlord.

Connect includes a powerful online gateway enabling the housing provider to manage communication and efficiently engage with their tenants.

The Government's Digital by Default agenda is now moving at a fast pace. As more services are being delivered online we are helping organisations to deliver access to digital services and give choice to their tenants in how they interact with them.

Here are the benefits you can gain by adding Connect to your channels of communication with your tenants:

Efficient Fault Reporting

Save money on call centre staff by receiving reports digitally
Tenants can deal with the fault when and where they find it
Include a photo with the report
Geolocate the fault using the phone's built in GPS
Alert the tenant to the date, time and job reference number directly through the app
Easy chat both ways to help keep the tenant up to date
Receive feedback about the repair

Rent reminder and payment

Protect yourselves from the risk of arrears when Direct Payments start by making it easy for your tenant to manage and pay their rent through the app
Send the tenant their account balance either automatically or upon request
Send reminders to pay the rent through SMS text, push alerts and email
If you use Allpay you can manage their PRN reference for them so that they can make payments through the app
Alternatively you can direct your tenants to your online payment webpage

Surveys

Engage with your tenants to improve response rates to surveys
Tenants can instigate contact with you or you can create bespoke questions for them to answer
Survey Monkey surveys can be easily added to the App so your tenants link to them quickly and easily
Create and manage the Connect surveys through the online management portal
Reponses to Connect surveys can be reviewed and downloaded as a spreadsheet instantly